Frequently Asked Questions

Tips for Planning your Soft Play Setup

• A $75 deposit is required to book. 

• The play area will need to be on a flat surface. No slopes, no dirt.

• Please PLEASE please measure the area where you will be wanting your playground to be placed to ensure you have enough space. 

• The equipment gets really hot under the sun in the hot months, please have shade for the little ones.

• If rain is forecasted, a dry or indoor location is required. We will not setup outdoors if it is raining.

What is required to book?

A $75 deposit is required to book your time and date for your rental. Without the deposit, your booking will not be placed. Your deposit request is only held for 24 hours. After the 24 hours, we will make the time and date you were requesting available for other clients.

What is the duration of my rental?

All rentals are for up to 4 hour periods. Each additional hour is $75 per hour. Rentals cannot stay overnight. Additional time requests must be made during booking time. Setup and breakdown time is not a part of the 4 hours.

Is the equipment cleaned? Sanitized?

Yes, all of our equipment is thoroughly cleaned and disinfected with antibacterial products before and after each setup.

Can you provide a Certificate of Insurance for my venue/park?

Yes, we can. There is a $25 fee to process additional insured parties onto our certificates.

Which payment methods do you accept?

We accept Venmo and Zelle for the booking deposit. The same payment methods (+cash) are accepted for the balance. Balance must be paid before setup begins. Setup cannot begin unless payment has been made. 

What is your Cancellation Policy?

Deposits can be returned up to 7 days before your event. Any time after, any deposit made will not be returned. If event is cancelled due to weather, we will refund your deposit or can reschedule for another available date.

What surface can we set up on?

We can set up on grass, concrete or flooring. We cannot set up on dirt, mulch or gravel. We cannot setup on a sloped surface.

What is your policy for damaged products?

By agreeing to book with us, you are agreeing to pay the appropriate amount of damaged goods, if any. It is the renter's responsibility to look after all items and ensure the following of the rules as well as ensuring avoidance of damaging or theft of the items.

What is the latest rental time I can book?

The latest time a rental can start is 3pm.

What areas do you service?

We service majority of the Los Angeles and Orange County area.  

Where can I find photos of your previous setups?

Please visit our Instagram page: @LittleLambsSoftPlayRentals